Refund Policy

Theatrio is a rolling monthly subscription. There is no minimum term and no long contract — it is designed to fit how committees budget.

• Every new customer gets a free 14-day trial first. Your card is stored securely by Stripe and nothing is charged until the trial ends, so you can cancel beforehand without paying a penny.
• Founding Members pay £9.99 per month; the standard price is £14.99 per month once the first 20 Founding Member places are taken.
• Billing is monthly in advance and handled securely by Stripe.

You can cancel at any time from your account settings, or by emailing info@theatrio.co.uk. There are no cancellation fees.

Your access continues until the end of the current billing period, and the subscription then stops renewing. Because you have already had the service for that month, we do not normally refund part-months.

Subscriptions renew automatically on the same date each month until you cancel. Stripe sends a receipt for every payment.

If you cancel after a renewal has been taken but have not used the service in that new period, contact us within 14 days and we will normally refund that payment in full. This is our goodwill policy for accidental renewals — a common situation when committee roles change hands.

If you subscribe as a consumer, you have a 14-day right to cancel a distance contract under the Consumer Contracts Regulations 2013. If you ask us to start the service immediately during that period, we may charge for the part you have used before you cancel.

Under the Consumer Rights Act 2015, our service must be provided with reasonable care and skill. If something goes materially wrong and we cannot put it right in a reasonable time, you may be entitled to a full or partial refund.

Nothing in this policy affects those statutory rights.

We will refund you where:

• You were charged in error or charged twice.
• A renewal was taken and you cancel unused within 14 days.
• A prolonged outage or fault meant you could not meaningfully use the service.
• We materially reduce the value of your subscription, or a force majeure event ends the service — we will refund the unused part of the month.

We generally do not refund where:

• You have used the service normally for the month in question.
• You simply forgot to cancel more than 14 days ago and used the service since.
• Your account was suspended for breaching our Terms or AI Usage Policy.

Email info@theatrio.co.uk with your account email and the payment date. We aim to respond within 5 working days.

You can also write to us at: Theatrio, 4 Barton Court, Parkham, Bideford, EX39 5RJ, United Kingdom.

Approved refunds are made through Stripe to the original payment method, normally within 5 to 10 working days depending on your bank.